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Terms and Conditions

 

You must read these terms and conditions after using the Racontour website and deciding to book a tour. By doing so, you warrant that you understand, agree and accept all terms and conditions contained herein.

John Ward trading as Racontour Productions (“the Business”) accepts bookings subject to the following conditions: –

1. Contract

The contract is between the Business and you (“the Client”), being any adult travelling or intending to travel on a tour operated by the Business. The contract, including all matters arising from it, is subject to Irish law and the exclusive jurisdiction of the Irish courts. A booking is accepted and becomes definite only from the date when the Business sends an email confirmation. It is at this point that a contract between the Business and the Client comes into existence. The Business or their agents reserve the right to decline any booking at their discretion. Due to the mature nature of the tours, persons under the age of 18 are NOT permitted on any of our tours.

2. Booking and payment

(a) Once you have decided to book a tour, please let us know and we will send you your booking form and invoice. The booking form must be completed and returned within a week of reserving your trip.

(b) All payments must be completed in full at the time of the booking. These include payment for all accommodations on the itinerary. Client is responsible for accommodations for the driver as well as the pre-tour accommodation/transfer fee. Partial deposits are not accepted as a booking guarantee.

(c) Payments for all tours shall be made by credit/debit card provided the funds reach our bank account before the tour start date. All card payments are processed securely through a trusted third party provider, PayPal. A non-refundable service fee of 6% (subject to change) applies to all PayPal bookings which shall be borne by the Client.

 (d) The first-named Client must be over 18 years of age. Clients booking by telephone, by website/E-mail will be deemed to have signed the booking form and read and accepted our terms of booking. The person signing, or being deemed to sign, the booking form warrants that he/she has full authority to do so on behalf of ALL persons whose names appear thereon and confirms that all such persons are fully aware of and accept these conditions.

3. Travel Insurance

(a) Travel insurance is mandatory for all Clients when on all the Business’s tours. Clients are wholly responsible for arranging their own insurance. Clients best know their own requirements and condition and are responsible for ensuring that they are in possession of private travel insurance based of this data with protection for the full duration of the tour in respect of, amongst other things, cancellation and curtailment, death, injury, medical expenses and repatriation, all with sufficient cover.

 (b) The Business strongly recommend Clients to purchase additional travel insurance covering the following: holiday cancellation, luggage loss and theft, personal and third-party injuries and repatriation. The Business does not in any circumstances take responsibility for the aforesaid matters.

4. Holiday participation

(a) The Client agrees to accept the authority and decisions of the Business’s representatives and agents for the full duration of the holiday. If in the opinion of such persons the health, level of fitness or conduct of a Client at any time before or after departure appear likely to endanger the safe, comfortable or happy progress of a holiday, the Client may be excluded from all or part of the holiday without refund or recompense.

(b) In the case of ill-health, the Business may make such arrangements as it sees fit and recover the costs thereof from the Client. If a Client commits an illegal act, the Client may be excluded from the holiday and the Business shall cease to have responsibility to/for them. If any Client is affected by a condition, medical or otherwise, that might affect him/her or other people’s enjoyment or active participation of the tour, Client must advise us at the time of booking. No refund will be given for any unused services.

5. Responsibilities

Business

(a) The Business shall conduct the tours to the highest standards. Punctuality, professionalism and courtesy shall be adhered to by the Business and enjoyed by the Client at all times.

(b) In the event of a complaint, Client must immediately notify your driver guide. If the Client’s complaint is not dealt with satisfactorily at the time, you must write to us/email with full details of the complaint within 28 days of the end of the tour. Failure to notify complaints entirely within accordance of this clause shall extinguish the Client’s ability to claim compensation.

(c) In the event of a personal emergency arising for the Business, the Business shall seek a replacement driver until the main driver returns.

Client responsibilities

(d) The Client shall check all travel documentation immediately when furnished to him/her. If the Client considers any document is incorrect or has a query in relation to its contents, he/she shall forthwith notify the Business of their concern and the Business shall respond as soon as possible.

(e) The Client is solely responsible for ensuring that he/she presents himself/himself at all the meeting points of his/her holiday mentioned in the travel documentation provided to him/her by the Business. If the Client arrives after the departing time stipulated in the travel documentation provided to the Client, the Business shall not be obliged to carry the Client and shall be entitled to treat the holiday as having been cancelled by the Client.

(f) The Client is restricted by regulation of carriers and executive authority with regard to the weight, type and contents of baggage which he/she may take on board the craft and/or vehicles which will be used in connection with the holidays. The Client shall be responsible for ascertaining any limitations which apply in this regard and shall not present himself/herself at the port of embarkation with any prohibited item in his/her luggage or on his/her person or with items which exceed weight or dimension restrictions applicable.

 (g) This Client hereby agrees that he/she shall abide by all instructions or directions given by a member of the Business’s staff or any crew member of a carrier’s craft or vehicle used in connection with the holiday and hereby agrees to indemnify the Business against any loss or injury suffered or incurred by any other person as a consequence of the Client’s failure to act in accordance with any such direction or instruction.

6. Accepting Business Authority

(a) Clients agree to accept the authority and decisions of the Business’s tour operator whilst on the tour with the company. If in the opinion of such persons the health, level of fitness or conduct of a Client at any time before or after departure appears likely to endanger the safe, comfortable or happy progress of a tour the Client may be excluded from all or part of the tour without refund or recompense. In the case of ill-health, the Business may make such arrangements as it sees fit and recover the costs thereof from the Client.

 (b) If a Client commits an illegal act, the Client may be excluded from the tour and the Business shall cease to have responsibility to/for them. If you are affected by a condition, medical or otherwise, that might affect you or affect other people’s enjoyment or active participation of the tour, you must advise us at the time of booking. No refund will be given for any unused services.

7. Tour cancellation

(a) The Business reserves the right to cancel a tour in any circumstances but will not cancel a tour less than 4 weeks before departure except for “force majeure”, consolidation, or the client’s failure to pay the final balance. Unless the Client fails to pay the final balance, the Business, upon cancellation will return all monies paid to it, or offer the Client an alternative holiday of comparable standard if available (if less expensive than original we will refund the difference, if more expensive, the Client will have to pay the difference).

(b) Compensation will not be payable (1) where the Business is forced to cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care or (2) where an insufficient number of people book the Clients chosen holiday and we notify we are cancelling for this reason not less than 28 days before departure. In all cases our liability is limited to offering the above choices and the compensation payments (where applicable) set out in clause 11. No compensation is payable if we notify you of cancellation more than 8 weeks before departure. We cannot be held responsible for any costs or expenses you may have as a result of cancellation.

8. Cancellation charges

Should the Client wish to cancel, cancellation charges will be imposed. These are calculated from the day written notification is received by the Business or their agent as a percentage of the total tour price, including surcharges as follows:

 The following charges being a percentage of the holiday cost will be made:

  • More than 60 days before starting date of the holiday – 10% of holiday cost.
  • 59 – 35 days before starting date of the holiday – 30% of holiday cost.
  • 34 – 15 days before starting date of the holiday – 50% of holiday cost.
  • Less than 14 days before starting date of the holiday – 100% of the holiday cost.
  • All cancellation charges apply to each person covered by any booking. In the event that one person who is due to share a room needs to cancel a trip, then the other person will then be charged a single room supplement.

(a) Where the Client is prevented from proceeding with the holiday, he/she may transfer his/her booking to a person who satisfies all the conditions required, having first given the Business reasonable notice in writing of his/her intention to do so before the departure date (such notice shall not be less than 21 days prior to the date of departure). The transferee of this Client must sign a Booking Form and comply with any other requirements of the Business applicable to the holiday.

(b) A Client who transfers a holiday booking shall be jointly and severally liable with the transferee to the Business for the payment of any balance due in respect of the holiday and for a substitution fee of €30.00 per person substituted, subject to a maximum of €120 per booking (or such other greater sum as may be authorised).

(c) In accordance with the terms of Clause 1 (a) the Client who transfers a holiday booking and the transferee should be aware that some suppliers, such as carriers, impose cancellation fees and apply restrictions which are not within the control of the Business and for which the Business shall not be held liable. The transferor and transferee are both liable for these cancellation fees.

 (d) Should cancellation occur in regrettable circumstances such as a family emergency, the Business will endeavour to seek a refund off the accommodations, but the Client acknowledges and agrees that this will be strictly dictated by the accommodation’s booking policy and discretion which is outside the Business’s control.

 (e) Insurance is not transferable.

9. Force majeure

We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by reasons of circumstance amounting to “force majeure”. In these conditions “force majeure” means any event which we, the supplier of services in question, could not, even with all due care, foresee or avoid. Such events include war or threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, epidemics, pandemics or health risks and all similar events outside our control.

10. Privacy

(a) Although the Business and its agents have to collect some information about you in order to plan your trip and ensure your comfort and safety, we are committed to respecting your privacy and to protecting the security of your personal information. The Business will not sell, rent, lease, trade or disclose information about our Clients to third parties unless required by law.

(b)Photo and video footage of Clients shot during the tour will not be used without Client’s permission. If we want to use any of the photos or videos for marketing purposes or on our social media channels, the driver guide will ask you before taking such photos or we will get in touch and request your consent.

(c) All payments received are handled by a third-party provider, we have no access to Client’s credit information.

 

 

 

 

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