B2B Terms and Conditions

Daily rates and other details referred to below shall be agreed on a case by case basis with the tour operator/DMC. For guidance, here are our standard B2B terms to expect when negotiating a deal for a tour: –

1. Net of Commission Rates quoted are net of commission and do not include government tax (VAT) at the current rate as Racontour is not VAT registered. Should VAT registration occur, Racontour reserves the right to add &/or amend these rates in the event of changes to the rate of tax, or the introduction of any new government levy.

2. Gratuities are at the customer’s discretion. However, the operator shall be recommending a daily rate of €10 per tourist if they have enjoyed the service.

3. Optional Extras and Services In addition to the general rate, supplementary services provided by Racontour may include a performer in the relevant discipline. Racontour shall secure the performer’s services upon advance agreement with operator. The services must then be pre-booked by the tourists.

4. Meal Supplement The parties have agreed a daily rate for lunch and for dinner as accepted by Racontour by return email.

5. Exclusive Rates Rates are quoted here exclusively for the named operator on its own distribution system and are non-transferrable. Breeches to this will lead to termination of the business arrangement. Neither agreed rates nor allocations will feature on any public or consumer internet site. Nor should they feature on any distribution system that offers or sells directly to the public, or are otherwise featured in the public domain.

6. Packaged rates Under no circumstances are the rates provided to be sold unpackaged or independently to the consumer directly. Rates are intended only for packaging with other elements of travel and must be packaged before onward distribution. Any rates which are packaged and sold to another third party for onward distribution are bound by these terms and conditions. The operator company cited here will ensure communication of and compliance with these terms and conditions.

7. Children’s Policy Racontour’s tours are designed for adults only and all tourists are presumed to be over 18 years of age. Children will only be considered with advance notice of at least a month in writing and only as an exception – the full adult rate shall apply.

8. Special Offers Racontour will consider taking tours during low season periods (November, February to March) in consultation with the operator on a case-by-case basis and notice of at least a month.

9. Closeout Dates Racontour is closed during December and January.

10. Cancellation Policy: All amendments, including cancellations to bookings, must be notified by email and acknowledged by Racontour. The operator must be able to supply proof of same. Final group numbers must be confirmed 14 calendar days prior to arrival. A group constitutes 5 or more people. This final agreed number must be clearly noted on the operator’s voucher and payment is based on same. Cancellations for all pre-bookings received after this period of 14 calendar days will be subject to a 50% cancellation charge. 

11. Credit Account Customers Where an approved credit facility is in place, invoices will be posted or emailed to the operator. Invoices are billed in local currency and the operator agrees to discharge amounts payable in local currency within 30 days of the invoice issue date. Failure to comply with credit terms will result in credit facilities being withdrawn. Vouchers presented by the group leader/customer on arrival should state clearly the services contracted and chargeable to the operator.

12. Non-Credit Account Customers – Ad Hoc Group Bookings 30% booking deposit based on the total value of booking required immediately on confirmation of the reservation in order to secure space. Balance of payment (70%) due with balance payable 7 days prior to group arrival, based on final numbers quoted. This payment is non-refundable or full prepayment required at time of confirmation of booking.

13. Credit History – Any operator who has no credit history with Racontour need to prepay for their first booking. Prepayment should be received and cleared in advance of a group’s arrival. A reference shall be furnished to verify that the operator is bona fide and has a history of paying in full and on time among Irish suppliers.

14. Travel Expenses All reasonable travel expenses incurred and with receipts furnished shall be paid at the time of the rates. Any exceptional travel expense shall be agreed before payment as and when they arise via telephone between the parties. A swift follow-up email from operator to Racontour acknowledging this shall be sent.